These Conditions set out the rights and obligations of the Remover (“we”, “us” or “our”) and the Customer (“you” or “your”). These Terms and Conditions can only be changed with the prior written agreement of both the Remover and the Customer. We cannot provide insurance cover in relation to your goods and you should therefore consider whether you need separate insurance cover. Your attention is drawn to Clause 9, which sets out our liability in respect of your goods.
2.1 Our quotation is inclusive of VAT but unless otherwise stated does not include customs, duties, inspections, or any other fees or taxes payable to any statutory body. Any such duties or fees will be payable by you in addition to the price stated in the quotation.
2.2 We reserve the right to amend the price stated in the quotation to take account of changes of circumstances which were not taken into account when preparing our quotation and are confirmed by us in writing and agreed by you. Such factors may include the following:
2.3 Our quotation does not constitute a contract and accordingly there is no contract between us until you have our written confirmation that we can move your goods on the required date. Such confirmation will be sent within 3 (three) business days following receipt of your acceptance of our quotation and the contract then concluded will be on these Terms and Conditions.
3.1 Unless otherwise agreed in writing, the following is not included within the quotation:
3.2 You are recommended to make arrangements for any such work to be provided for separately.
3.3 Additional charges will be applied in the following circumstances:
3.4 You are in full agreement that you will be liable for any reasonable charges arising as a consequence of any of the above circumstances.
4.1 You must:
4.2 In addition, you must provide us with contact details during the removal process, including transit and/or storage of goods to the point of delivery.
4.3 We will not be liable for any loss, damage, cost, or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.
5.1 You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and the storage thereof.
5.2 You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of Clause 5.1.
5.3 If at any time during the term of this agreement another person has or obtains an interest in the goods, you must advise us of their name and address in writing immediately.
6.1 Unless previously agreed by us in writing by a director, the following items are excluded from this contract and will not be removed and must not be submitted for store:
6.2 If we do agree to remove any such goods, we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge, we will make them available for your collection, and if you do not collect such goods within a reasonable time, we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs, or claims incurred by us as a result.
7.1 Clauses 7.2 to 7.8 apply to the extent that the services to be provided under this contract consist of the storage of goods. They do not apply to the removal and transportation of goods. If the services to be provided under this contract consist of both storage and transport of goods, then clauses 7.2 to 7.8 apply to the provision of storage services only.
7.2 If you are a “consumer” as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), you will have the right to withdraw from this contract until you receive confirmation from us that the contract is concluded as set out in Clause 2.3, and then a legal right to cancel this contract during the period of 14 days beginning the day after the date on which the contract was concluded without giving any reason (“Cancellation Right”).
7.3 To exercise your Cancellation Right, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but you are not required to do so.
7.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of your Cancellation Right before the cancellation period has expired.
7.5 If you cancel this contract, we will reimburse you all payments received from you in relation to the cancelled services.
7.6 We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel this contract.
7.7 We will make the reimbursement using the same means as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.8 We will only begin providing storage services during the cancellation period if you expressly request us to do so in writing. If you request us to begin the performance of services during the cancellation period and then subsequently exercise your Cancellation Right, you must pay us an amount which is in proportion to the services performed prior to your cancellation of this contract, in comparison with the services to be provided under the full coverage of the contract. This may include any charges set out in our quotation in respect of the transport of goods to or from storage.
7.9 Subject to clauses 7.1 to 7.8 inclusive, if this agreement is postponed or cancelled, we may charge you depending on the amount of notice of cancellation or postponement given. Our charges are as follows:
7.10 For the purpose of this clause, working days include Mondays to Fridays other than Public Holidays.
8.1 You must pay our charges so that we have cleared funds in advance of the removal.
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to hold the goods until full payment is cleared.
8.4 We reserve the right to charge interest on overdue amounts.
8.5 In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.
8.6 If the overdue amount remains unpaid, we reserve the right to pass it to a debt collection agency to recover the amount owed. All additional debt recovery costs will be added to the amount owed for the settlement.
8.7 A non-refundable deposit is a payment towards the cost of services, but it will not be returned if the service is cancelled.
8.8 Payment terms may only be varied with our written agreement in advance.
9.1 Our liability for negligence or breach of contract or otherwise under common law in relation to your goods will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the goods immediately prior to their loss or damage, but always limited to the value declared to us under Clause 4.1.1, or £40, whichever is the least. If no such value is declared, or if you so elect, our liability shall be limited to the maximum amount of £40 per item. In this respect, an item is defined as any one article, suite, pair, set, complete case, package, carton, or other container. These limits may affect the quotation.
9.2 We are not liable on a “new for old” basis for any lost or damaged goods.
9.3 We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice, and in a manner which is likely to cause damage.
9.4 You must notify us as soon as reasonably possible of any damage to your premises or property other than goods submitted for removal and/or storage.
10.1 We are not liable for the following:
10.2 If the value of your goods in storage is, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.
10.3 Our liability is limited to the reasonable cost of repair, and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.
10.4 Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set.
11.1 Unless specifically agreed, all arrival and departure times are estimates only.
11.2 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs, we will pay your reasonable expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage, then any additional storage charges and delivery charges incurred as a result will be at your expense.
You must notify us of any loss or damage within 7 (seven) days of the collection of goods by you or their delivery by us to their destination, unless we agree to an extension of this time limit. If you fail to make a notification to us of such loss or damage, we will not be liable. Day one of seven is to start the day after either the collection of goods by you or delivery by us to their destination.
We have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other agreement between us. These may include any charges which we have paid out on your behalf. While we hold the goods, you will be liable to pay all storage charges and other costs incurred by us as a result of withholding your goods, and these Terms and Conditions will continue to apply.
We reserve the right to sub-contract part or all of the work provided for under this Agreement, in which case these Terms and Conditions will continue to apply in full.
We may change our storage charges, and you will be given three months’ notice of any such change in advance in writing.
You will be responsible for paying any expenses, charges, penalties, etc., claimed against us by a third party in respect of the goods, unless they were incurred as a result of our proven negligence or breach of contract. These include any parking levies incurred whilst carrying out the services, unless we have agreed to pay them in writing.
Neither party will be held liable for any delay nor failure under the agreement if the delay or failure is a direct result of force majeure, provided that the affected party:
These Terms and Conditions are subject to the Law of England and Wales. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the courts of England, Scotland, or Wales. If you currently reside or are moving to a place outside the jurisdiction of the courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.
These Terms and Conditions together with our quotation form the whole agreement between us, and all other correspondence or oral discussions or representations are excluded.
We may terminate this contract on three months’ notice in writing. If you wish to terminate this agreement while your goods are in storage, you must give at least 10 working days’ notice in writing. You remain liable for charges for storage up to the date of release of the goods to you.
We collect information about you to be able to provide you with our removal and/or storage services. This information includes your personal data (“your data”), and we process your data in accordance with the General Data Protection Regulation and all associated laws. Your data will be used for the purposes of providing you with our removal and/or storage services, processing payments, communicating with you, and generally maintaining your account with us to comply with our legal obligations and our legitimate business interests.
We may share your data with, and obtain information about you from, credit reference or fraud prevention agencies (including Police, Counter Terrorism and Customs and Excise) or any trade association that we may be a member of from time to time. If your goods suffer loss or damage during the removal and/or storage contract then we may also pass your details on to our insurers for the purposes of processing any claim.
We will release your data and other account details at any time if we consider in our sole discretion that such release is appropriate to comply with the law, to enforce these terms and conditions or for fraud protection, crime prevention and/or detection purposes or to protect the safety of any person.
If we sell or buy any business or assets, we may disclose your data and account details to the prospective seller or buyer of such business or assets. If our business or substantially all of our assets are acquired by a third party, your data and account details will be one of the transferred assets.
You have the right to request a copy of the information that we hold about you, to request that inaccurate data is rectified, to restrict how data is used and in certain circumstances to have data deleted. Please e-mail or write to us at the address provided on these terms and conditions should you wish to request for any of the above to be actioned.
